Terms of service

Terms of Service

The Atlas House LLC

1. Overview

These Terms of Service (“Terms”) govern your use of services provided by The Atlas House LLC (“we,” “us,” or “our”).

By purchasing or using our services, you agree to be bound by these Terms.

2. Nature of Services

The Atlas House LLC provides travel planning, consultation, and assistance services, including:

  • Personalized itineraries

  • Travel recommendations

  • Planning support

We do not:

  • Sell travel tickets or accommodations directly

  • Process bookings or payments on behalf of customers

  • Act as a travel agent responsible for third-party services

All services are advisory in nature.

3. Customer Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information

  • Review all travel recommendations before booking

  • Complete bookings directly with third-party providers

You are solely responsible for:

  • Travel documents (passports, visas, etc.)

  • Payments made to third-party providers

  • Compliance with local laws and regulations

4. Third-Party Services Disclaimer

Our recommendations may include third-party providers such as hotels, airlines, and tour operators.

We are not responsible for:

  • Availability, pricing, or changes made by third parties

  • Delays, cancellations, or service issues

  • Losses arising from third-party services

All bookings and transactions are conducted directly between you and the selected provider.

5. Payments

All payments made to The Atlas House LLC are for travel planning and consultation services only.

Prices are listed in USD unless otherwise stated.

By making a purchase, you agree that:

  • Services are delivered digitally or through consultation

  • Payment does not guarantee any third-party booking or reservation

6. Refunds & Cancellations

Refunds and cancellations are governed by our Refund & Cancellation Policy.

By purchasing our services, you agree to the terms outlined in that policy.

7. Delivery of Services

Service delivery timelines vary depending on the package purchased.

We aim to deliver services within the stated timeframe; however, delays may occur due to:

  • Incomplete information provided by the customer

  • External factors beyond our control

8. Limitation of Liability

To the fullest extent permitted by law, The Atlas House LLC shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Travel disruptions, delays, or cancellations

  • Losses arising from third-party services

Our total liability is limited to the amount paid for the specific service purchased.

9. Chargebacks & Disputes

Customers agree to contact us first to resolve any issues.

Filing unjustified chargebacks may result in:

  • Suspension of services

  • Legal action where applicable

We reserve the right to provide evidence to payment providers to dispute chargebacks.

10. Intellectual Property

All travel plans, itineraries, and materials provided are for personal use only.

You may not:

  • Resell or redistribute our materials

  • Use them for commercial purposes without permission

11. Modifications to Services

We reserve the right to:

  • Modify or discontinue services

  • Update pricing

  • Change service offerings

at any time without prior notice.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States.

13. Contact Information

For any questions regarding these Terms, please contact:

The Atlas House LLC
Email: support@atlashouse.com

14. Updates to Terms

We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.